Frequently asked questions


What is personal performance coaching?


Coaching is a form of learning where a person (coach) works with someone else (coachee) to create the necessary environment for self-development that improves performance. Coaching should not be confused with counselling or guidance. Coaching does not provide therapy or answers to your issues. The coach’s role is to enable you to focus on the future and to find the answers for yourself.  The coach will enable you to set realistic but challenging goals and get better results in relation to things like work, personal circumstances, lifestyle and career development to:


Improve the sense of direction and focus

Increase self-awareness

Increase the ability to relate to and influence others

Improve personal effectiveness


What can I expect from my coach?


To provide you with one to one support

To focus solely on your situations

To commit to supporting you to find solutions to the challenges you are facing

To commit to understanding your experiences

To support you to reflect on those experiences and enable clarity of understanding where needed

To support you to rise to the challenges you face

To maintain your confidentiality at all times


What will my coach expect from me?


To be committed to the coaching process

To contribute to the conversations openly and honestly

To be willing to try new ideas and actions

To be willing to challenge any self-deceptions you may have that hinder your progress

To be willing to step outside your comfort zone on occasions in order to progress with your goals and achievements


How frequently will I be coached?


Sessions can be weekly, fortnightly or monthly. I will negotiate this with you and tailor this to your needs.  After an introductory session, we will agree on how you want to be coached, this will include the frequency, time and structure of the sessions for you to prepare for, and experience, the full benefit of coaching. 


How long will my coaching session last?


The sessions will normally last up to 60 minutes and can be face-to-face, by telephone or Skype. We can also change the times and frequency of your sessions so they support you when you need them.  This could mean a 30-minute catch-up phone call to check-in for a quick boost or 90-minute sessions if we need to focus on a particular issue.  The sessions are yours and they are bespoke, tailored to what you want to get from them.


Where will the sessions take place?


I will negotiate this with you to make sure you are comfortable in your chosen environment.  Some people like to meet in their work-place others prefer a neutral venue such as a coffee shop, hotel lounge or library.  I can also see you at your home, depending on the circumstances. We need to have a confidential conversation where we can hear each other without distractions.


What do I need to bring to the sessions?


You will get the most from your sessions if you are well prepared and free from distractions.  You need to bring a pen and notepad to write down your goal, actions and other significant information.  This will help you keep track of your progress too.


How flexible are the sessions?


We will work together completely at your pace, depending on what your challenges are.  We can move from face-to-face sessions to telephone or Skype depending on your schedule.  I need enough notice to make sure we have time to focus on your issues.




Everything discussed in the coaching sessions is completely confidential.  As a registered social worker, the Code of Ethics of the Health and Care Professions Council (HCPC), the professional body that regulates the social work profession, binds me. In line with the requirements of the Information Commissioners Office, personal information is stored securely in confidence.


What happens if I am late or have to cancel because of unforeseen circumstances?


A full 24-hour’s notice is required for the cancellation of appointments, if possible.  You may be charged for missed sessions, depending on your circumstances.  The session can be rescheduled at your convenience.  If you are late, you may not receive the full length of the session, again depending on the circumstances. If I have to cancel your session you will, of course, get as much notice as possible. 


How much will it cost?


I will tailor this to what you need to get from coaching.  I offer a range of options from single sessions to discount packages as I want to work with people who have made a commitment to make some long term changes.  If I ask you to pay in advance and you are unhappy with your sessions or change your mind then I will refund all unused sessions. I offer a free 30-minute telephone session to find out if I am the right coach for you.  A one-hour coaching session is invaluable.  Think about how much you pay to get your car serviced, have your hair cut or nails manicured, seek advice from an accountant or solicitor etc.  For each of these services, you are paying not only for their time, you are paying for their expertise, experience and skill.  Coaching is no different, you are investing in developing yourself and make lasting changes, this could be the best investment you will ever make.






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​© 2020 Sue Lewis Coaching, Manchester